Zoom Video Communications further augments its ‘Zoom IQ for Sales’ solution with new capabilities
Making use of much refined AI (artificial intelligence) technology, Zoom Video Communications, has further augmented its ‘Zoom IQ for Sales’ solution, which would bring in more actionable insights into customer-facing video conversations that take place say using Zoom Meetings. The company also announced it will use OpenAI to bolster its unique federated approach to AI based on flexibility.
Zoom IQ for Sales empowers collaboration and unlocks people’s potential by summarizing chat threads, organizing ideas, drafting content for chats, e-mails, and whiteboard sessions, creating meeting agendas, and more.
Zoom’s federated approach to AI leverages its own proprietary AI models, those from leading AI companies– such as OpenAI –and select customers’ own models. With this flexibility to incorporate multiple types of models, Zoom’s goal is to provide the most value for its customers’ diverse needs. These models can also be customized to perform better for a customer, based on their vocabulary and requirements.
“Zoom has long built AI solutions into our products to empower customers to be more productive,” said Smita Hashim, Chief Product Officer at Zoom. “We’re excited to bring many more capabilities with new large language models. Our unique approach to AI will give customers the flexibility they want and help significantly improve collaboration and customer relations,” added Hashim.
We’re excited to bring many more capabilities with new large language models. Our unique approach to AI will give customers the flexibility they want and help significantly improve collaboration and customer relations.
Smita Hashim
Chief Product Officer
Zoom
In today’s work environment, workers find it increasingly difficult to balance workday priorities between emails, team chats, meetings, and project management tasks. Teams are also looking for ways to better co-create effectively in real-time. To help solve these challenges, Zoom IQ will have a host of new capabilities scheduled to release soon, including:
- Zoom IQ chat compose: Zoom Team Chat users can soon use the compose feature to help compose messages based on conversational context in addition to changing message tone to customize suggested responses.
- Zoom IQ email compose: Harnessing the power of Generative AI, users will get email draft suggestions in response to the conversational context from prior Zoom Meetings, Zoom Phone calls, and email threads. Available initially in Zoom IQ for Sales.
- Zoom IQ meeting summary: Generate a summary, capture next steps, and share via Team Chat, Zoom Calendar, and email without recording the conversation, so those who didn’t attend will no longer have to sit through lengthy recordings.
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