India’s SMEs reap immense benefits out of services — Smartflo and Smart Internet — rendered by TTBS (TATA Tele Business Services)
India’s TATA Tele Business Services (TTBS), a quintessential enterprise connectivity solution provider, has evolved into offering fulsome bouquet of digital enablement paraphernalia that keeps today’s SMEs (small and medium enterprises) running their operations without encountering any technical glitches.
Yes, TTBS’ Smart Internet and Smartflo have proved to be a force multiplier for SMEs that vie for taking their businesses to higher echelons of excellence. While, Smart Internet allows them to avail of robust, secured and industrial-grade triple-play connectivity, its Smartflo renders quality cloud communication service empowers SMEs into running their operations unhindered. With these smart tech solutions SMEs can stay marvellously connected, and immensely productive.
“We’ve developed Smartflo to offer SMEs an agile, flexible and seamless business communication so that they could augment their operations and remain competitive in the market. While developing this, we kept cost reduction at the centre of planning. It doesn’t require a large setup or storage infrastructure; thus, there is no maintenance cost at all. This very advantage of Smartflo makes it a viable cloud communication option. As an increasing number of businesses are looking at cloud-based platforms to engage with customers, TTBS is well positioned to seize this large and emerging opportunity”, says Mannu Singh, Vice-President, Tata Teleservices.
Also, Smartflo helps companies when it comes to business intelligence services. It provides reports and analytics that facilitate monitoring the progress of a project and tracking agents. It can draw insights from call notes, live calls, voice-to-text messages, and keyboard mapping. This very facility helps management in making the right business decisions that ultimately result in consumer satisfaction.
At the same time, it offers impregnable security features like API and Click2Call. Today, stakeholders are quite concerned about security due to continuous cyber-attack from hackers. In such a scenario, Smartflo came as a great respite as it offers the most reliable and indestructible security. It guarantees business continuity with 99.5% uptime supported by 24/7 managed services. These solutions are quite encouraging for Startups as well.
On the other hand, Smart Internet has proved to be extremely beneficial for SMEs. It has assisted them with seamless connectivity, better security, manageability, and clear visibility of their users and network. As it is a Do-It-Yourself (DIY) interface, users can install, access, use and view it easily.
Offered as a bundled package of basic firewall and DNS options, Smart Internet with its strong fibre connectivity ensures maximum uptime backed with 99.5 percent SLA. It gives clear network visibility in terms of usage, peak load, and downtime. This feature allows organisations to proactively monitor their network and system. They can detect flaws and take appropriate measures to prevent the situation become worse. Definitely, it will help minimise or remove the chances of financial loss.
“We wanted to help SMBs streamline their operations, enhance consumers’ experience and maximise profit. Our Smart Internet offers a complete solution of dedicated bandwidth, security, and manageability. This high-performance network allows businesses to access bandwidth-heavy applications easily with real-time usage control and manageability that significantly improves productivity”, elaborates Singh.
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