ServiceNow has come out with major platform expansion with the Now Platform Utah Release that would empower enterprises & organizations in developing and servicing great software applications
ServiceNow, one of the leading IT service management solution providers the world over, has announced a major platform expansion with the Now Platform Utah Release. The Utah is built to help organizations future-proof their businesses and drive outcomes faster in the face of continued economic uncertainty. The latest version of the intelligent, end-to-end platform for digital transformation includes AI-powered process mining with robotic process automation (RPA) capabilities, additional search enhancements, expanded workforce optimization, and health and safety incident management – all designed to help increase automation, simplify experiences, and offer greater organizational agility.
“Organizations no longer need to choose between speed and innovation, or great experiences and business growth,” said CJ Desai, President & Chief Operating Officer at ServiceNow. “ServiceNow’s intelligent platform offers fast time to value, continuous net new innovation, and a simplified and seemingly invisible upgrade experience so customers can do more with less and transform their business models. Our latest release is designed for this moment – empowering organizations to maximize efficiency, accelerate ROI on digital spend, and create simplified, connected experiences across their entire value chain,” added Desai.
According to IDC, spending on digital technology will grow eight times faster than the economy in 2023, and by 2026, 40 percent of total revenue for G2000 organizations will be generated by digital products, services, and experiences. Even as technology budgets increase, leaders are going through a ‘great reprioritization’ of tech investments based on the need for near-term organizational impact and time to value.
To help organizations navigate an increasingly complex threat environment in the hybrid world of work, the Utah Release empowers customers to innovate faster, operate with more agility, and manage increasing operational and cyber risk. New capabilities include:
- Health and Safety Incident Management helps leaders foster a culture of wellness and productivity with tools that make it easier to report and resolve safety incidents and assign corrective and preventative actions for those incidents, while connecting siloes and reducing costs.
- Security Incident Response Workspace, part of ServiceNow’s Next Experience, allows security analysts to examine incidents within a central workspace, so they can be more efficient in urgent moments and analyze the growing volume of data associated with security incidents. Customers can build assessments and analyze reports within one workspace, and leverage Process Automation Designer to manage multiple workflows with no-code playbooks.
- Operational Resilience Workspace, also part of ServiceNow’s Next Experience, provides an enterprise-wide view of critical risk information, such as issues, vulnerabilities, outages, and failed controls, for greater visibility, fast decision-making, and improved organizational performance. The new product experience increases productivity and simplifies navigation while a 360-degree view of dependencies and resilience metrics provides contextual understanding of upstream and downstream impacts across the organization.
- Log Export Service simplifies security and performance monitoring for Now Platform implementations. Building on ServiceNow Vault – which protects business-critical applications – this solution seamlessly incorporates ServiceNow system and application logs into enterprise security analytics tools.
Customers’ views on Now Platform Utah Release
ServiceNow is helping us deliver on this commitment with digital experiences that connect teams and streamline processes so caregivers can focus their time and energy on patients and clients. We’re excited to explore how the ServiceNow Utah Release can help us continue to simplify experiences and drive organizational agility, while continuing to provide high-quality care.
Christian Mate
Chief Information Officer
Elara Caring
The Now Platform will improve processes for employees, helping them to make decisions quickly and confidently. From day one, we recognized that ServiceNow’s platform could do more than simply improve workflows – the platform is critical to helping us drive growth and save on costs so we can set a new standard of experience. We expect the ServiceNow Utah Release will accelerate our goal of becoming the most technologically advanced sports entertainment company.
Chris Tozier
Managing Director of Enterprise Applications
NASCAR
NVIDIA employees are our most important asset, and we are always looking for ways to help them improve their productivity. ServiceNow’s unified service management model helps NVIDIANs quickly resolve issues on their own so they can get back to doing their life’s work.
Sonu Nayyar
Chief Information Officer
NVIDIA
Qaisar
